Customer Support
At Femi Ford Print Design, we strive to make your experience smooth from checkout to delivery! Below is everything you need to know about how we handle shipping and delivery:
Once you place your order, we begin production right away. Processing times may vary depending on the product, but most items take 2-5 business days to be printed and prepared for shipping.
We ship to the US, Canada and select International locations! Shipping rates and delivery times are calculated during checkout, based on your location and the item(s) you’ve ordered. Below is a general estimate for shipping times after your order is processed:
Please note: These are estimates and delivery times can vary based on your location and potential shipping delays beyond our control.
If your order contains multiple items, they may ship separately. Since we work with several production partners, items could be printed and shipped from different locations. You’ll receive tracking information for each package.
Once your order is shipped, you will receive a confirmation email with your tracking information. Use this link to keep an eye on your package as it makes its way to you.
For international orders, your package may be subject to additional import taxes or customs fees upon arrival. Please be aware that any fees incurred are the buyer’s responsibility.
If you haven’t received your package within the estimated time frame, please check your tracking information. In the rare case of a lost or severely delayed package, reach out to our support team at info@femiford.com, and we’ll do our best to assist you.
At Femi Ford Print Design, your satisfaction is our priority! We understand that sometimes things don’t go as planned, so here’s everything you need to know about our returns and exchanges policy:
Since most of our products are made to order, we do not offer returns or refunds unless your item arrives damaged, defective, or incorrect. If this happens, please contact us within 14 days of receiving your order, and we’ll work with you to resolve the issue.
If you’ve received a damaged, defective, or incorrect item, follow these steps:
If your order arrives with a defect, damage, or mistake, we’ll replace the item or issue a refund at no cost to you. We may request that the original item be returned, in which case, we’ll cover the return shipping.
Due to the custom nature of our products, the following items are not eligible for return or exchange:
Please double-check your order details, including size, color, and customization, before placing your order.
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for these reasons, please follow the steps in our return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
We ship worldwide! During checkout, shipping costs and delivery times will be calculated based on your location and the item(s) you’ve ordered.
Once your order is processed (usually within 2-5 business days), shipping times vary by location:
You’ll receive tracking information once your order ships so you can monitor its journey.
Since our products are made to order, changes or cancellations can only be made within the first 24 hours after placing your order. Please contact us as soon as possible at info@femiford.com if you need to make any adjustments.
We want to make it right! If you receive a damaged, defective, or incorrect item, contact us at info@femiford.com within 14 days of receiving your order. Be sure to include your order number, photos of the issue, and a description, and we’ll assist you with a replacement or refund.
Due to the custom nature of our products, we only accept returns or exchanges if the item arrives damaged, defective, or incorrect. For more details, check our Returns & Exchanges page.
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are securely processed.
Once your order is shipped, you will receive a confirmation email with tracking information. You can follow the tracking link to stay updated on the status of your shipment.
We encourage you to carefully check the size guide before ordering, as we are unable to offer returns or exchanges for size selection mistakes unless the item arrives damaged or incorrect.
International orders may be subject to customs fees or import taxes, depending on your country’s policies. These fees are the responsibility of the buyer and are not included in the order total.
Currently, we do not offer gift cards. However, this may be available in the future—stay tuned!
If you have any additional questions, feel free to reach out to us at info@femiford.com. We’re always here to help!
